Currently in need of the following:
We hire exceptional people. We want individuals who thrive on being challenged and are passionate about building a great company as well as growing with the company.
CUSTOMER SUPPORT ASSOCIATE
CA
Job ID 674492
Customer Support & Supply Chain Management is currently in need of a Customer Support Associate.
We hire exceptional people. We want individuals who thrive on being challenged and are passionate about building a great company as well as growing with us.
We are seeking a mature individual with a professional demeanor to fill this vital role. You will be tasked with providing second level support to the call center and the regions various products and services. Additionally, you will work with the regions customer support team to streamline business processes to increase and continuously improve department efficiencies. You will coordinate with other support groups and business units to resolve issues and concerns not only of external but internal customers as well.
RESPONSIBILITIES
- Work with the Customer Support Team in resolving escalated cases to the region within the set service level agreement (SLA)
- Coordinate with various departments within ABS-CBN International to expedite resolution of escalated customers issues and concerns
- Ensure that operational efficiencies are met by adhering to set standards and procedures
- Provide consistent and positive customer experience across the region by helping the team achieve its CS, Technical and Logistics Key Performance Indicators (KPI's)
- Work with the team in identifying redundant work procedures to streamline business processes
- Support the CS Operations Head to leverage on technology to create and enhance touch points by participating in the projects lead by the CS Operations Head and other initiatives as required
- Process and submit weekly or monthly reports to Operations Head as assigned
- Participate and attend in operations meeting, projects and other business meetings as required
- Attend to other duties and tasks assigned by the Operations head
QUALIFICATIONS
- 2-3 years of experience in a customer service environment
- Good communication and training skills
- Strong knowledge of customer care processes and techniques
- Excellent verbal, written and interpersonal skills
- Exceptional listening and analytical skills
- Any college degree or comparable business experience
- Internet, PC skills and proficient in use of Excel and other MS applications
- Demonstrated ability to work well in a team environment
BENEFITS
We value our employees’ time and efforts. Our commitment to your success is enhanced by our competitive compensation and extensive benefits package including paid time off, medical, dental and vision benefits and future growth opportunities within the company. Plus, we work to maintain the best possible environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture.
Applications outlining qualifications and demonstrating how your experience and skills match the job requirements are due by May 30, 2013.
Apply now.
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SALES & DISTRIBUTION TERRITORY HEAD
HI
Job ID 656728
We hire exceptional people. We want individuals who thrive on being challenged and are passionate about building a great company as well as growing with the company.
A successful person in this role will be responsible for building the TFC business, thru all the applicable TFC product lines – both subscription and non-subscription, in the respective assigned territories or countries.
RESPONSIBILITIES
As the Territory Sales and Distribution Head, we will rely on you to provide leadership, direction, motivation and training to a team of Distributors and Direct Agents, ensuring the annual business plan is achieved while developing, implementing and maintaining long-term sales and distribution plans for the region with the objective of increasing market penetration via extensive distribution. Of equal importance in this role, will be the implementation of all marketing initiatives including interacting and coordinating with the marketing team.
The Territory Sales and Distribution Head directly reports to the Regional Sales and Distribution Head. They do not have a reporting responsibility to the assigned distributor/s in the territory; rather have a consultancy relationship with them.
ADDITIONAL FUNCTIONS AND RESPONSIBILITIES
BUSINESS DEVELOPMENT
- Coordinate closely with the assigned distributor/s in the territory in terms of direction coming from the Regional Office.
- Develop key sales and marketing initiatives specific to local market to achieve key metrics
- Merchandise the territory, including partner/ complimentary establishments and events, with TFC Marketing collaterals
- Lead the distributor/s in implementing Sales and Marketing programs in the assigned territory
- Support other ABS-CBN non subscription product lines’ Marketing and Logistics such as events, StarKargo and retail items
- Enable the assigned distributor organization for alignment with ABS-CBN’s standard and required systems and processes across all functions
LOGISTICS / FULFILLMENT
Act as a Liaison Officer between ABS-CBN and the assigned distributor/s making sure that logistics process is in place, which includes, but is not limited to:
- Avoiding lost sales due to absence of decoders
- Ensuring that marketing collaterals are present for deployment in the field
- Leading the activation, maintenance and security of GOMs in the distributors site offices
- Monitoring installation capacity in the territory and working closely with customer service to meet installation and maintenance lead times
ADMINISTRATIVE
- Act as the Official Representative of ABS-CBN in the territory, in terms of public relations and events
- Manage the account receivables of ABS-CBN from the assigned distributor/s
- Submit administrative reports and updates as required by the Regional Sales and Distribution Head
DISTRIBUTION MODEL DEVELOPMENT
- Identify other channels of distribution within the assigned territory
- Guide/enable Distributors/Direct Agents in sales forecasting process on a per platform/ per channel / per sub-agent / per marketing initiative basis within the assigned territory
- Implementation of Joint Business Scorecard
DISTRIBUTION MANAGEMENT
Ensure distribution operational efficiency by providing strategy, training and consultation to the Distributors/Direct agents within the assigned territory in the areas of:
- Coverage planning, execution and compliance monitoring
- Recruitment of sub- agents
- Monthly business reviews
- Development of field activated promo by dealers
- Development of annual business plan
- Merchandising requirements and initiatives inclusive of selling tools such as sales kits, flyers, PSF formats
- Accounts receivables management and collection
- Inventory management
- Submission of monthly reports
- Churn management
REQUIREMENTS
- Bachelor’s degree or equivalent experience
- At least 3 years extensive experience in the sales and distribution environment including direct management of Dealers and Distributors
- Extensive experience in sales management and marketing within relevant consumer industries
- Extensive experience and exposure in the industry wherein ABS-CBN International belongs
- Outstanding track record of leading growth in various growth oriented and competitive industries and organizations
- Experience of working with multi-cultural partners
- Strong leadership and management skills within a multi-cultural business
- Strong presence, communication, and interpersonal skills and an ability to motivate and manage at all levels
- Experience in leading cross-functional teams to deliver results
- Exceptional business judgment and commercial awareness
- Ability to work in a matrix environment within a complex global organization
- Computer proficiency
- Bilingual Filipino/Tagalog
- Preferably from the FMCG environment
- Outgoing, can travel extensively and for extended periods of time
- Does not have any travel restrictions
- Willing to work on Saturdays and Sundays
- Can develop good working relationships with both internal and external parties
- Can assimilate with all types of personalities
- Proficient in the creation of presentation materials
- Proficient and comfortable in making presentations before large groups of people
- Mature outlook
- Ability to remain calm and productive under pressure
BENEFITS
We value our employees’ time and efforts. Our commitment to your success is enhanced by our competitive compensation and extensive benefits package including paid time off, medical, dental and vision benefits and future growth opportunities within the company. Plus, we work to maintain the best possible environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture.
ABS-CBN International is an Equal Opportunity Employer.
Deadline for Submission: May 30, 2013. Apply now.
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IT ANALYST PROGRAMMER
CA
Job ID 692543
We hire exceptional people. We want individuals who thrive on being challenged and are passionate about building a great company as well as growing with the company.
ANALYST PROGRAMMER
Systems Analysts for system requirements and systems implementation, Analyst Programmers and Programmers for team development tasks, Process Owners for business requirements and systems implementation, Regional IT Teams for regional business and system requirements, Quality and Performance Management for Policies, Procedures and Process Design, Technology Resources Management and Operations for hardware, database and network requirements, Software Vendors\ 3rd party Systems Developers – for software maintenance, development and implementation
POSITION DESCRIPTION
An Analyst Programmer is responsible for the details pertaining to the architecture, development, implementation and maintenance of the computer application systems that support the different business processes.
The system implementation process is generally lengthy and complex. Likely steps are as follows:
- Defining project scope and objectives: This is a joint undertaking between the Systems Analyst(s) and the Analyst Programmer(s), based on business requirements.
- Designing the system: The Analyst Programmer plans and designs the new system based on the agreed upon scope and objectives in consideration of the overall systems and interfaces in the present and in anticipation of future technological advancements that the team can address. He / She performs analysis of each step in the process and in identifying the program applications that will support each step, including the database to be used, input and output, mathematical and logical operations to be performed, etc. Helps prepare flowcharts that will be developed to accurately illustrate the project scope.
- Cost Benefit Study: A Cost Benefit Analysis will be prepared by the Analyst Programmer and the Systems Analyst provides support to its preparation by providing the costs associated with the purchase and/or development required to support the system requirements. A high-level work plan and resource requirements should be developed to support the Cost Benefit study.
- Systems Development: Once the project is approved, a comprehensive and practical work plan is prepared defining timetable, deliverables and areas of responsibilities. A more detailed functional specification report is prepared to ensure accurate understanding of user requirements. Detailed technical specifications, identifying particular files and outputs, will be drawn out of the functional specifications. Other issues to be addressed will include: integration, interfaces, environment, data security, system operations, and effects on policies and procedures. Regular meeting with the project team and/or systems developer(s) should take place to keep track of the project and to address problems and/or enhancements to user/functional requirements.
- Systems Configuration: Maintains application in terms of creation and configuration using available development tools.
- Systems Testing: Evaluates and tests new software programs to make sure they work as designed. Programs are evaluated against designer specifications and user requirements. Further revisions and modifications required must be identified. User acceptance is carried out at this stage. Major changes to originally agreed upon functional specifications and project scope must be referred to higher management.
- Systems Implementation: Systems are configured for live implementation. Conversion plans are designed and conversion data are prepared. Preparation and conduct of user training also happens in this phase. Additional user requests are listed and evaluated for future enhancements. The decision to conduct parallel implementation is also done at this stage.
DUTIES AND RESPONSIBILITIES
ADMINISTRATIVE MATTERS
- Determines the information requirements of the project and the most appropriate and effective information systems per area of specialization.
- Provides inputs to the budgeting process and cost benefit analysis.
- Adheres to organization’s Data extraction policies and Network security protocols.
- Continuously improves his/her skillset by attending seminars, developmental training classes, or conferences related to their function or as needed.
SYSTEMS DEVELOPMENT AND IMPLEMENTATION
- Performs functions described above for systems development and implementation.
- Determines the following:
- Hardware, software, network and communications requirements of a project
MANPOWER REQUIREMENTS
- IT personnel
- User counterparts
- Support Personnel
- Third-party services (consulting, programming, encoding, cabling, training, etc.)
- Training needs of project personnel and system users
- Training requirements (materials, manpower, venue, schedule, etc.)
- Prepares technical documentation including program designs. Defines approaches and modeling techniques and consults with the TRMO- DBA with matters pertaining to database designs.
- Develops and refines programming code for existing and new software development efforts. Determines algorithms, and recommends solutions and resource allocation in arriving at a robust efficient solution.
- Adheres to Service Oriented Architecture process to transform and maintain middleware applications/ systems into this level for ease of interfaces etc.
- Prepares unit and module test plans and expected results. Performs unit and module testing and does corrective actions to resolve all programming – related issues.
- Conducts system testing and provides technical support during user acceptance, training, conversion, go-live and post go-live stages. Resolves technical issues resulting from any of the implementation activities
- Develops and tests conversion programs.
- Implements software systems and product enhancements.
- In instances when additional programming resources are needed for a project, the Developer collaborates with 3rd party developers during software development and makes sure that the output of the 3rd party developers meets the systems requirements and adheres to programming standards
- Conducts peer code reviews as necessary
- Provides 2nd level technical support and problems resolution expertise to support systems maintained by the Solutions Delivery group. Diagnoses technical problems, and tests solutions.
- Mentors and trains peers and less senior software development staff in areas of expertise and internal procedures. Ensures adherence to established procedures and methods
- Practices teammanship by working with system analysts, analysts programmer, process owners within the Global organization supporting the different Global region
- Recommends application of technology for work simplification and improvement of productivity.
- Policies and procedures related to the implementation of new systems or enhancing existing systems
- Data control procedures upon live implementation of system for the following activities: flow of transactions and documents ( e.g. forms, file transfers, reports) and identifying and checking data control figures/hash totals to guide systems operations
PROJECT MANAGEMENT
- Closely monitors projects and prepares regular status reports of his/her deliverables and that of other team members as necessary.
- Works closely with the Technology Resource Management and Operation group in the installation of hardware and software requirements
ENSURES THAT:
- Systems developed are implemented and are operating according to systems design
- New directives and changes in procedures are communicated with the users, the systems development team and the systems unit
- System is completely and accurately documented
- System users and systems operations personnel are properly trained prior to system turnover
- System controls are effectively put in place
- Proper feedback mechanism has been designed, implemented and communicated
- Activity monitoring procedures are in place to ensure that:
- Use and operations of systems are according to schedule
- Operation problems are given proper and immediate attention
QUALIFICATIONS
*** Fluent in both English and Tagalog in both written and spoken format***
- Graduate of BS degree, preferably Computer Engineering, Computer Science or other related field
- High aptitude and intelligence
- Relevant training in IT environment with at least three(3) years of work experience as Programmer / Analyst Programmer
- Relevant experience in systems development and implementation with at least three(3) years, in a project leader or project management role
- Strong business sense with exposure to financial, logistics, operations and customer management systems
- 2 years of experience Visual Studio, VB .NET, C# and Microsoft technologies, Java Scripting
- RDBMS Experience: MS SQL Server or Oracle
- Experience in HTML, XML, CSS and Java script
- Experience with Source control such as MS Visual Source Safe
- Experience with building reports with Crystal Reports or Cognos
- Familiar with Design & Modeling using UML
- Experience in Service Oriented Architecture
- Experience in NetSuite Business Operating System, SuiteFlex development platform (SuiteBuilder, SuiteScript, SuiteTalk, SuiteBundler) a plus
COMPETENCIES REQUIRED OF THIS POSITION
- Good project management skills
- Extensive knowledge on general business processes, industry practices and standards, operational and management reporting standards
- Good business, interpersonal and intellectual skills
- Results and quality-oriented
- Good team player attitude and customer service orientation
- Strong verbal, written and presentation skills
- Knowledge in Internet Technology
- Knowledge in PC-based, networked environments
- Knowledge in programming and programming tools and techniques
ABS-CBN International is an Equal Opportunity Employer.
Deadline for Submission: May 30, 2013. Apply now.
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TAX & TREASURY MANAGEMENT HEAD
CA
Job ID 653257
ABS-CBN International is currently in need of Global Finance Head – Tax & Treasury Management
JOB OBJECTIVE
We hire exceptional people. We want individuals who thrive on being challenged and are passionate about building a great company as well as growing with the company.
ROLE OVERVIEW
A successful person in this role is tasked with working under the supervision of the Chief Financial Officer & Strategic Planning Head and being responsible for worldwide taxation of the Company and its affiliates as well as overseeing all of the company’s Treasury and Accounts Receivable activities. You will also be responsible for the overall direction and control of all financial concerns of the Global Holding Companies, and one of its subsidiaries, Global SFIG. Additionally, you will be responsible for financial and cost accounting, management accounting, asset accounting, investments and funds management.
This position is critical to the domestic and international structures and involves a very high level of knowledge and leadership. It is responsible for planning and directing all aspects of the Company’s tax policies and objectives and ensuring compliance with all international statutory, US federal, state and local tax regulations while working to minimize tax liability and maximize after-tax profits.
THE ROLE:
While we use outside tax accountants to help us manage our tax reporting activities, the Head of Taxation and Treasury would be responsible for driving the following duties and responsibilities.
Business Advisory and Decision Support:
- Partner with the Global Controller and the Global Strategic Planning Head in the development and execution of the medium to long-term growth plan for the Global SFIG business and the Global Holding Companies (HoldCos), aligned with the strategic financial agenda, including key metrics to drive each business and function.
- Generate shareholder value by leading and influencing the Global SFIG business and deliver and exceed business objectives.
- Work closely with the Global SFIG business and Global HoldCos management teams as well as other staff members in providing and interpreting financial data and its relevance to goals and operations.
- Understand market/industry trends and competition in order to adequately assist the Global Controller in the evaluation of Global performance and opportunities consistent with the long-term Global Corporate Strategy.
- Participate in the analysis of long-term opportunities in the market for the Global SFIG business and Global HoldCos.
- Participate in the development of the overall Global Product Roadmap and corresponding Annual Business Plan for the Global SFIG business and Global HoldCos.
Tax Management:
- Monitor effectiveness and efficiencies of policies and procedures of Global Holdcos and Opcos in terms of income taxation (includes meetings, and presentation of findings and recommendation and implementation and assisting NA for local TP documentation).
- Manage all domestic and foreign tax compliance, planning and strategy.
- Research and analyze various income tax savings and planning opportunities to minimize domestic and international tax liabilities and exposure to audit, including the development of projections of overall tax rates based on current and potential tax optimization strategies.
- Develop and manage tax initiatives for the purpose of minimizing taxes for the company; develop identifying metrics to provide insight into the effectiveness of prospective and implemented tax planning strategies.
- Develop, recommend, and implement tax reporting policies. Document and maintain records of tax policies and procedures and provide technical tax assistance in planning and development of systems supporting tax calculations.
- Participate with Corporate Finance and Legal Departments in determining advantageous tax strategies for establishing new legal entity subsidiaries. Review list of existing legal entities and suggest entities that should be legally dissolved. Work jointly with Finance and Legal to limit/reduce number of subsidiaries.
- Assist Senior Management with tax planning ideas including structuring of Corporate entities; acquisition/start-up analysis and due diligence; development and implementation of strategic tax plans, identify and implement tax savings strategies which are compatible with the operational needs of the business.
- Perform technical research and analysis related to tax issues.
- Assist in designing, implementing, and continually improving procedures to facilitate pro-active identification and resolution of tax issues.
Treasury and Accounts Receivable Management:
- Oversee compliance with Global Treasury Policy.
- Monitor and update HoldCos and Opcos Cash Reporting System, including cash forecasting, weekly cash reporting, and oversee monthly treasury close process.
- Develop and implement Global Cash management policy.
- Update existing wire transfer process.
- Main interface with banking relationships.
- Establish and implement FX policy and manage FX exposures.
- Develop and implement Global A/R policies and procedures.
- Monthly Review of Accounts Receivable Global Manila including analysis of adequacy of allowance for doubtful accounts for AR global manila.
Financial Reporting and Analysis:
- Develop, analyze and interpret statistical and accounting information in order to appraise operating results in terms of profitability, performance against budget, and other matters bearing on the fiscal soundness and operating effectiveness of HoldCos and SFIG.
- Ensure internal and external reporting and compliance requirements for HoldCos and SFIG are met in order to enable strategic and operational decision making, and to ensure compliance with all global and regional corporate and statutory requirements.
- Take the lead on overall financial management of SFIG and Group’s Holding Companies; review, analyze, interpret and report the financial results and budgets to the Global Controller and CFO.
- Responsible for the timely and accurate submission of internal and external reports required of the HoldCos and SFIG.
- Maintain financial records of the HoldCos and SFIG in accordance with GAAP; drive cost savings initiatives; provide timely, accurate reporting and analysis to the global and regional management team.
Resource Management:
- Plan for and use resources efficiently, always look for ways to reduce costs and to manage utilization of the HoldCos and SFIG’s resources – cost structure analyses, expense management, resource allocation approval, liquidation and adequate audit trail/ documentation.
- Manage and allocate HoldCos and SFIG resources, materials, supplies, equipment and other assets, and ensure the implementation of adequate system, policies and controls on asset accountability.
- Manage business cash flows, ensure efficient use of funds, and optimize revenues and returns from free cash.
Budgeting and Forecasting:
- Drive the development and execution of planning and budget activities, the regular monitoring of the results of the HoldCo’s and SFIG operations, and the conduct of specific analyses to determine financial impact.
- Develop accurate and realistic budgets, track and adjust budgets, contribute to budget planning.
- Collaborate with Managing Director/Functional Heads/Product Heads to prioritize use of resources, contribute profits by developing and implementing revenue optimization and cost saving measures, work within an approved budget; approve unbudgeted requirements based on assessed business needs.
REQUIREMENTS
- Bachelors of Science degree in Finance, Accounting or equivalent experience.
- CPA with experience from the Big Four preferred.
- 8 years demonstrated in depth professional Tax experience.
- Extensive compliance and planning experience in a multi-national, multi-entity environment.
- Demonstrated ability to analyze and resolve legacy tax issues.
- Understands the "big picture" of the industry and the business mission and develops strong ties to upper management.
- Excellent written and verbal communication skills.
- Effective exercise of discretion and independent judgment.
- Highly detail oriented, diligent, and great problem solving skills.
- Good communication and interpersonal skills.
- Ability to multi task and streamline processes.
- Deadline oriented.
- Above average Excel and MS Word skills.
ABS-CBN International is an Equal Opportunity Employer.
Deadline for Submission:May 30, 2013. Apply now.
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