Philippine News
8/15/08 Australian Firm Partners with IPCCO for Debt Collection Service
Manila, Philippines – 15 August 2008 – National Receivables Group (NRG), a leading Australian debt management solutions provider expands its contact centre operations to the Philippines, through IP Contact Center Outsourcing (IPCCO), an IPVG Corp. (PSE: IP) BPO subsidiary.

Michelle Bubke, CEO of NRG said, “I needed to expand my business to better service our banking and finance clients but I couldn’t find the people locally. The tight labor market in Australia had made it difficult to expand operations nationally and we had been researching offshore options for more than 12 months. Out of a number of possible locations, we chose the Philippines”.

The chief executive along with Laurence Barlow, major shareholder and company director, were encouraged to visit the Philippines while attending a Business Processing Association of the Philippines (BPA/P) conference in Sydney earlier in the year. After inspecting dozens of high quality call centers, the Philippine Trade and Investment Center arranged a meeting with IPCCO.

According to Ms. Bubke, this is NRG’s first international call center. “Like most companies, I looked at India but discovered that the talent pool, time zone and lifestyle were superior in the Philippines. IPCCO’s facilities are great, their executives and staff share the same philosophies and values as NRG”.

Mohan Kulkarni, Chief Executive Officer of IPCCO said, “We are delighted that NRG chose the Philippines and IPCCO to expand its call center operations. The synergy created by our people skills, excellence in communication, plus our robust technology infrastructure complements NRG’s expertise in the field of debt collection.”

“This alliance further expands IPVG’s global footprint in the BPO market. IPCCO has established international connections through its parent company IPVG with PCCW Teleservices in Asia, a joint venture with Credence Analytics in India, acquisition of Influent in the United States, and an alliance with CMC Telecom in Vietnam. I am confident that our partnership with NRG will serve our goals to be the best BPO service provider in the Financial Services vertical,” Kulkarni said.

Bubke revealed, “We planned to start with a small number of agents, but decided to double the head count after the first week. They are a really dedicated, committed group and love working a daytime shift with Australians. I plan to double the staff before Christmas and then 600 agents within the next 18 months.”

Bubke is a regular contributor to various Children’s Charities and a large supporter of underprivileged women in Australia. She would like to extend those core values of helping others to her new adopted home, The Philippines.

She was this year’s winner of the Queensland Business Review - Women in Business, Financial and Business Services category award.
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